Welcome — VisitorGuide

Important information

For everyone’s safety and comfort:

Please wear a face mask
No smoking
No photography or audio recording
Emergency cases are treated first

Steps during your visit

Most patients follow these steps:

1. Fill in the questionnaire and have your temperature checked
2. Wait until your name is called
3. See the doctor
4. Return to reception and wait until your name is called again
5. Pay for your visit
6. If you receive a prescription, take it to the pharmacy on floor 1

Documents needed at reception

Residents of Japan
Health insurance card or My Number card

Visitors to Japan
Passport
(Short‑stay visitors are not covered by Japan’s public health insurance)

Payment

Accepted
Japanese yen (cash) or JCB credit card

Not accepted
Other currencies, foreign credit cards, or cashless payment methods

Frequently Asked Questions

How long will I need to wait?

Waiting times vary depending on the number of patients and emergency cases.

Can I buy medicine here?

Some medicines are available at the clinic. Others must be collected from a pharmacy.

Do you accept foreign credit cards?

Please ask reception for the latest payment options.

What should I do if I don't understand something?

Please ask reception for assistance. Language support services may also be available

Pharmacies and prescriptions

Prescriptions can be filled at this clinic or at an external pharmacy.
Over‑the‑counter medicines are sold at drugstores, but ingredients and strength may differ from those in your home country.

Support services

If you need language support or medical services we do not provide, the following services may be helpful:

Himawari (language support and clinic referrals)
03‑5285‑8181 (9:00–20:00)

Japan visitor hotline (24 hours)
050‑3816‑2787

Emergency
Ambulance / fire: 119
Police: 110

Non‑urgent medical advice (Tokyo)
#7119